Privacy Policy

Charity Dialer ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our services, website, or communications — including SMS text messages.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and organization name provided when you book a call through our scheduling tool, or when you contact us directly by phone or email.
• Donor Data: Information provided by client organizations about their donor bases, used solely for executing contracted fundraising services.
• SMS Opt-In Data: Phone numbers and consent records for individuals who opt in to receive text messages.
• Usage Data: Basic website analytics, including pages visited and time spent, to improve our website performance.
• Communication Records: Records of calls, messages, and correspondence related to service delivery.

2. How We Use Your Information

We use the information we collect to:

• Deliver fundraising call center, SMS, and consulting services to client organizations.
• Communicate with clients and prospects about our services.
• Send SMS messages to individuals who have opted in to receive them.
• Maintain records for service quality and compliance purposes.
• Improve our website and service offerings.
• Comply with legal obligations.

3. SMS Communications

We take SMS privacy seriously. With respect to text message communications:

• We only send SMS messages to individuals who have explicitly opted in.
• We do not sell, share, or rent phone numbers to third parties for marketing purposes.
• Recipients may opt out at any time by replying STOP to any message.
• Opt-out requests are processed promptly and honored immediately.
• For support, recipients may reply HELP or contact us at info@charitydialer.com.
• Message and data rates may apply based on your mobile carrier.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• With client organizations: Donor interaction records and campaign results are shared with the respective nonprofit client.
• With service providers: We may use trusted third-party tools (e.g., our call-scheduling tool, CRM platforms, SMS delivery services) to support our operations. These providers are contractually bound to protect your information.
• As required by law: We may disclose information if required by a court order, legal process, or regulatory authority.

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of data transmission or storage is 100% secure. We encourage clients to also maintain their own data security practices.

6. Data Retention

We retain client data for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or as outlined in individual service agreements. Upon termination of services, donor data provided by clients will be returned or securely destroyed upon request.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal and contractual obligations).
• Opt out of SMS communications at any time by replying STOP.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at info@charitydialer.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of the page. Continued use of our services after any changes constitutes your acceptance of the updated policy.