Terms and Conditions

1. Agreement to Terms

By accessing or using any services provided by Charity Dialer, including our call center services, SMS campaigns, data management, and consulting services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. SMS Terms and Conditions

By providing your phone number and opting in to receive SMS messages from Charity Dialer or its nonprofit clients, you agree to the following:

• You consent to receive text messages related to fundraising campaigns, donation reminders, event notifications, and organizational updates.
• Message frequency may vary depending on campaign activity. You may receive multiple messages per day during active fundraising periods.
• Standard message and data rates may apply based on your mobile carrier and plan.
• To opt out of SMS messages at any time, reply STOP to any message. You will receive a confirmation and no further messages will be sent.
• To get help or more information, reply HELP to any message or contact us at info@charitydialer.com.
• SMS consent is not a condition of any purchase or donation.
• Your phone number will not be shared with third parties for their own marketing purposes.

3. Services

Charity Dialer provides fundraising call center services, custom call center build and training, SMS outreach campaigns, data and CRM management, and campaign consulting to nonprofit organizations. The specific scope of services, deliverables, and fees will be outlined in a separate service agreement between Charity Dialer and the client organization.

4. Client Responsibilities

As a client of Charity Dialer, you agree to:

• Provide accurate and up-to-date donor information for campaign use.
• Ensure that all donor data shared with Charity Dialer has been collected lawfully and with appropriate consent.
• Comply with all applicable laws, including those governing charitable solicitation, telemarketing, and SMS communications.
• Maintain appropriate internal controls over campaign communications.

5. Intellectual Property

All scripts, systems, processes, and materials developed by Charity Dialer remain the intellectual property of Charity Dialer unless explicitly transferred in writing. Custom materials developed specifically for a client organization may be licensed for that organization's continued use as outlined in the service agreement.

6. Limitation of Liability

Charity Dialer shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability in connection with any service shall not exceed the fees paid by the client for that specific service in the preceding 30 days.

7. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary and sensitive information shared during the course of the engagement. Donor information provided by clients will be treated as strictly confidential and will not be used for any purpose other than the contracted services.

8. Termination

Either party may terminate services with appropriate notice as outlined in the service agreement. Upon termination, all client data will be returned or destroyed in accordance with the agreed data handling procedures.

9. Changes to These Terms

Charity Dialer reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes acceptance of the updated terms.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles.